1. Introduction
CrownSpinScout ("we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website crownspinscout.co.uk (the "Site").
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: CrownSpinScout
Contact: info@crownspinscout.co.uk
Address: London, United Kingdom
2. Information We Collect
2.1 Information You Provide
We may collect personal information that you voluntarily provide when you:
- Subscribe to our newsletter or mailing list
- Contact us via email or contact forms
- Leave comments or feedback on our site
- Participate in surveys or promotions
Types of data: Name, email address, phone number (if provided), and any information included in your communications with us.
2.2 Automatically Collected Information
When you visit our Site, we automatically collect certain information about your device and browsing activity, including:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, referral sources, click-through data
- Cookies and Similar Technologies: See Section 6 for detailed cookie information
2.3 Third-Party Information
We may receive information about you from third-party services, such as analytics providers and affiliate partners, to improve our services and understand user behaviour.
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Essential Site Operations
- To provide, operate, and maintain our website
- To process and respond to your inquiries and support requests
- To verify your age and ensure compliance with gambling regulations
- To detect, prevent, and address technical issues or security threats
3.2 Communications
- To send you newsletters, marketing communications, and promotional offers (with your consent)
- To notify you of updates to our services, policies, or terms
- To communicate about casino reviews, bonuses, and relevant content
3.3 Analytics and Improvement
- To analyze site usage and user behaviour to improve our content and services
- To understand which casino reviews and articles are most valuable to our users
- To optimize user experience and site performance
3.4 Legal and Compliance
- To comply with legal obligations and regulatory requirements
- To enforce our Terms of Use and protect our legal rights
- To respond to lawful requests from public authorities
4. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your personal data based on the following lawful grounds:
- Consent: When you provide explicit consent for specific purposes (e.g., newsletter subscriptions, marketing communications)
- Legitimate Interests: For site analytics, fraud prevention, and improving our services, where our interests do not override your data protection rights
- Legal Obligation: To comply with UK gambling regulations, age verification requirements, and other legal mandates
- Contractual Necessity: To fulfill our obligations when you use our services or engage with our content
You have the right to withdraw consent at any time where we rely on consent as the legal basis for processing.
5. Data Sharing and Disclosure
5.1 We May Share Information With:
- Service Providers: Third-party companies that help us operate our website, conduct analytics, send emails, or provide customer support
- Affiliate Partners: Casino operators featured in our reviews when you click on affiliate links (limited to necessary transaction data)
- Analytics Providers: Companies that help us understand site usage and user behaviour
- Legal Authorities: When required by law, court order, or to protect our rights and safety
5.2 We Do NOT:
- Sell your personal information to third parties
- Share your data with unrelated third parties for their marketing purposes
- Transfer your data outside the UK/EEA without appropriate safeguards
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.
6.1 Types of Cookies We Use:
- Essential Cookies: Required for site functionality (e.g., age verification, cookie consent preferences)
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
- Functional Cookies: Remember your preferences and settings
- Advertising Cookies: Track affiliate link clicks and conversions
6.2 Managing Cookies
You can control cookie settings through:
- Our cookie consent banner when you first visit the site
- Your browser settings (most browsers allow you to refuse or delete cookies)
- Opting out of third-party analytics cookies via provider opt-out mechanisms
Note: Disabling essential cookies may affect site functionality.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Retention Periods:
- Email Subscribers: Until you unsubscribe or request deletion
- Contact Form Inquiries: 2 years from last communication
- Analytics Data: Aggregated and anonymized after 26 months (Google Analytics default)
- Cookie Data: As specified in individual cookie policies (typically 12-24 months)
- Legal Compliance Records: As required by UK law (minimum 6 years for certain records)
After the retention period expires, we securely delete or anonymize your personal data.
8. Your Data Protection Rights (UK GDPR)
Under UK GDPR, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data in certain circumstances
- Right to Restriction of Processing: Request that we limit how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
- Right to Withdraw Consent: Withdraw previously given consent at any time
- Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO)
How to Exercise Your Rights:
To exercise any of these rights, please contact us at:
Email: privacy@crownspinscout.co.uk
Phone: +44 20 7123 4567
We will respond to your request within 30 days as required by UK GDPR.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- SSL/TLS Encryption: Secure data transmission across our website
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Security Audits: Ongoing monitoring and testing of security systems
- Data Minimization: Collecting only necessary information
- Secure Storage: Protected servers and encrypted databases
Important: While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard safeguards.
10. Third-Party Links
Our Site contains links to third-party websites, including casino operators we review. These external sites have their own privacy policies, and we are not responsible for their privacy practices or content.
When you click on affiliate links to casino sites:
- You are leaving CrownSpinScout and entering a third-party website
- The casino operator's privacy policy will apply
- We may receive affiliate commission data (anonymous transaction tracking)
- You should review the casino's privacy policy before providing personal information
11. Children's Privacy
Our Site is intended for users 18 years of age and older. We do not knowingly collect personal information from individuals under 18.
If we become aware that we have collected personal data from someone under 18, we will take immediate steps to delete that information.
If you believe we have collected information from a minor, please contact us immediately at privacy@crownspinscout.co.uk.
12. International Data Transfers
Your personal information is primarily stored and processed within the United Kingdom and European Economic Area (EEA).
If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the UK ICO
- Adequacy decisions recognizing equivalent data protection standards
- Binding corporate rules for multinational service providers
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes:
- We will update the "Last Updated" date at the top of this policy
- We may notify you via email or a prominent notice on our Site
- Continued use of the Site after changes constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Contact Us & Data Protection Officer
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Information Commissioner's Office (ICO):
If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the UK's supervisory authority:
ICO Website: https://ico.org.uk/
ICO Helpline: 0303 123 1113